Are you based in Australia?
We certainly are. We are based in Melbourne.
What size should I order?
Every style we offer on the website has its own ‘style notes’ which discuss fit & fabric. You should also refer to the sizing charts on the product page as these charts will help determine which size will fit you best. You should also refer to our how to work our your size which outlines the best way to determine your size. Unfortunately, our team cannot provide advice on what size you should purchase.
Can you ship my order to me?
If you are in Australia, yes! We offer shipping Australia-wide. Unfortunately, we do not ship outside of Australia at this point.
Can I pick up my order?
Yes, you can. Collections from our Moorabbin (3189) office are available Monday - Friday, 9am - 5pm. You can indicate that you would like to pickup your order when you get to the shipping stage of the checkout process. You will be notified when your order is ready for collection. Please do not come down until you receive the notification.
Can I come in & purchase items over the counter?
Unfortunately no. If you wish to collect orders from us that’s fine but you need to order the items you require via the website first. You will then be notified once it’s ready for collection. Our Walter Street location is not a retail store & therefore we do not keep any stock on hand.
Can I exchange my size?
Yes. We offer exchanges as long as the items are unworn & are returned to us as provided to you with all tags & original packaging attached. We can not exchange items which have been worn or are missing tags or packaging.
Items to be exchanged must be returned to us at your own cost. We recommend you use a postal method that allows you to track the package as unfortunately, if your package is lost or not received by us, we will not be able to provide any remedy.
All items to be exchanged must be returned to us within 7 days. Please email email@example.com before sending anything back.
Do you offer refunds?
We only offer refunds for faulty items. We do not offer refunds if you change your mind, don’t like the colour, have ordered the wrong size, etc.
Can you put a logo on my garments?
Yes, we do offer a branding service, & can apply a logo to your garments if required. However, you must have at least 8 garments requiring the same branding for us to undertake the job. Please read more about the branding process here.
Please note, there is no order minimum for unbranded garments.
What is the delivery lead time?
If you do not require branding your order will be shipped within 3 business days. You will receive a tracking number via email. Please check your spam folder if you can’t find the tracking number. The transit time to your location will vary based on the courier & unfortunately we have no control over that. As a general rule most orders will be delivered within 3 business days from shipment but sometimes delays can occur due to bad weather, bad traffic, issues at the delivery location, distance to location, etc. Your tracking number will give you a live status of your packages whereabouts.
Where’s the best place to get my order delivered?
We strongly recommend getting your order delivered to a business address where someone will be present during business hours to sign for the package.
Do you offer free shipping?
We offer free shipping for all orders over $100.
Do you offer discounts for bulk* orders?
Yes we do. Please email us at firstname.lastname@example.org with the styles & quantities you’re interested in & we can provide a quote.
*Please note, we consider a bulk order to be an order with at least 30 garments or more.
Do you offer custom made scrubs?
We do but there is a minimum order of 100 sets. Please contact us if you would like to discuss this further.
Do you offer alterations?
No, unfortunately we do not.