Delivery & Shipping
Do you offer free shipping?
We offer free shipping for all orders over $100.
Can you ship my order to me?
If you are in Australia, yes! We offer shipping Australia-wide. Unfortunately, we do not ship outside of Australia at this point.
Can I pick up my order?
Yes, you can. Collections from our Moorabbin (3189) office are available Monday - Friday, 9am - 5pm. You can indicate that you would like to pickup your order when you get to the shipping stage of the checkout process. You will be notified when your order is ready for collection. Please do not come down until you receive the notification as we do not hold stock here.
Can I come in & purchase items over the counter?
Unfortunately no. If you wish to collect orders from us that’s fine but you need to order the items you require via the website first. You will then be notified once your order is ready for collection. Our Walter Street location is not a retail store & therefore we do not keep any stock on hand.
What is the delivery lead time?
If you do not require logo branding, your order will be shipped within 3 business days. You will receive a tracking number via email once the order has shipped. Please check your spam folder if you can’t find the tracking number. The transit time to your location will vary based on the courier & unfortunately we have no control over that. As a general rule most orders will be delivered within 3 business days from shipment but sometimes delays can occur due to bad weather, bad traffic, issues at the delivery location, distance to location, etc. Your tracking number will give you a live status of your packages whereabouts & is the best place to monitor your package.
Where’s the best place to get my order delivered?
We strongly recommend getting your order delivered to a business address where someone will be present during business hours to sign for the package.